CaseIQ & AI Redaction · Retail

Protect customers. Respond faster. Stay compliant.

Retail CCTV generates large volumes of footage. CaseIQ gives your team one platform to manage every piece of evidence from capture to disclosure, with AI Redact handling the CCTV redaction step automatically.

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Overhead view of a busy retail shopping centre with shoppers moving between stores

10×

Throughput versus manual frame-by-frame CCTV review.

Media types in one case: video, audio, documents and images.

100%

Of redaction masks reviewer-approved before export, with full audit trail.

The challenge in retail

Multiple teams. Multiple requests. One bottleneck.

Each request carries its own deadline, its own recipient, and its own compliance requirement.

Subject access requests (SARs) under UK GDPR
Shoplifting and loss prevention incidents
Health and safety claims
Insurance disputes
Police evidence requests
Customer complaints and HR investigations

Read: CCTV redaction for retail

Busy public space with shoppers and visitors moving through a monitored retail atrium

CaseIQ platform showing the Detect, Review, Disclose workflow for digital evidence management

CaseIQ: your retail evidence hub

CaseIQ manages every retail incident from first report to final handover.

Footage, incident reports, witness statements and correspondence all live in one managed case. The right people access the right material at every stage. AI Redact handles CCTV redaction directly within the platform.

One case record for all evidence types
Secure sharing with police, insurers and legal teams
Chain-of-custody audit trail throughout
Access controls by role, not individual files

Learn more about CaseIQ

AI Redact: CCTV redaction within CaseIQ

Faces, number plates and sensitive content: detected automatically.

Footage uploads directly into a CaseIQ case. AI identifies all redactable content, reviewers confirm every mask, and the redacted asset stays in the case record with a full audit trail.

Faces of staff, bystanders and third parties
Number plates in car park and entrance footage
Sensitive personal data in documents
Audio containing personal information

AI Redact interface showing CCTV footage with a redaction confirmation prompt before export

How it works in practice

From incident to disclosure, inside one platform.

Step 1

Open a case

Create a case in CaseIQ and attach all evidence: CCTV footage, incident reports, images, audio and correspondence. All in one place from the start.

Step 2

Redact footage

AI identifies faces, number plates and personal data automatically. Reviewers confirm every mask before export: nothing leaves without approval.

Step 3

Build the package

Assemble redacted footage, documents and correspondence into a disclosure package. Different packages for different recipients, all from the same case record.

Step 4

Share securely

Send evidence to police, insurers or legal teams via CaseIQ's secure portal. Recipients access materials without an account; every access event is logged.

What CaseIQ delivers for retail

Every tool your team needs, in one place.

Centralised case management

Secure external sharing

Chain-of-custody audit trail

Role-based access controls

SAR and FOI compliance

AI Redact built in

Managing retail incidents across too many systems?

See how CaseIQ brings CCTV, evidence and disclosure into one managed platform.

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Frequently asked

What types of CCTV footage can AI Redact handle?

AI Redact processes video from in-store CCTV, entrance and car park cameras, and supporting documentation such as incident reports and images. Faces, number plates and other personal data are detected automatically across all media types in one workflow, with a single reviewer interface and audit trail throughout.

How does AI redaction support subject access requests?

When a SAR arrives, footage containing the requester must be provided while third-party faces are redacted. AI Redact identifies all faces automatically, presenting each one for reviewer approval before export. The audit trail records who reviewed what and when, providing a defensible record of the process for each disclosure.

Can AI Redact handle evidence for police and insurers as well as SARs?

Yes. The same workflow covers all disclosure types: subject access requests, police evidence handovers, insurance submissions and HR investigations. Different recipients have different requirements, but the process of detecting, reviewing and exporting redacted content is consistent. CaseIQ then manages the ongoing case and handles secure sharing with each recipient.

What is CaseIQ and how does it fit with AI Redact?

CaseIQ is Aetopia's digital evidence management platform. It manages the full lifecycle of a retail incident: all footage, documents and correspondence live in a single case record, shared securely with the right people, with a complete audit trail. AI Redact is the capability within CaseIQ that handles the CCTV redaction step automatically. You do not need two separate systems.

Who can CaseIQ share evidence with?

CaseIQ's secure sharing portal lets you send evidence packages to authorised external parties including police forces, insurers, legal teams and regulatory bodies. Recipients access materials through a controlled link without needing a CaseIQ account. Every access event is logged, maintaining the chain of custody throughout.

How does CaseIQ support compliance?

CaseIQ is built around UK GDPR, FOI and chain-of-custody requirements. Every action on a case record is logged with a timestamp and user identity. Access controls ensure only authorised staff can view sensitive material. The system generates audit trails that can be produced for regulatory review, police disclosure or legal proceedings.

Does CaseIQ replace existing loss prevention systems?

CaseIQ works alongside existing loss prevention, CCTV and HR systems rather than replacing them. It handles the evidence management and disclosure layer, sitting on top of whatever operational tools your teams already use. Integration options are available to bring assets directly from connected systems into a CaseIQ case record.

How much faster is AI-assisted redaction compared to manual?

Manual frame-by-frame redaction typically covers ten to fifteen minutes of footage per hour of work. AI handles detection automatically, leaving the reviewer to confirm or adjust masks rather than draw them. Throughput typically improves by an order of magnitude, with the same reviewer-approved quality and audit trail.

Reviewer approving redaction masks in the AI Redact interface alongside automatically detected faces

Trusted infrastructure. Your team stays in control.

AI speeds up detection. Reviewers retain every decision.

CaseIQ and AI Redact are ISO 27001 certified, UK GDPR compliant and hosted in UK data centres.

ISO 27001 certified security
UK GDPR compliant throughout
Hosted in UK data centres
Role-based access controls

Book a walkthrough Learn about CaseIQ